Tractor Supply Co.

Staff at the Windham, ME location are always exceptionally helpful. I had a bag of recalled dog food that I returned but forgot to take a photo of the UPC code for poof of purchase. I called the store and a member of staff took and photo and texted it to me from their personal cell phone & wished my sick puppy a speedy recovery. Above and beyond for customer service!

Windham, Maine location: I called this morning when the store opened to see if they had an item I need for animals arriving today. They guy who answered the phone said they had a couple bags in stock. My partner immediately drove 20 minutes out of his way and cancelled a meeting to pick it up and they had none. The checkout person said they had not sold any this morning in the half hour since they opened. I hate it when people lie and waste your time. Completely disrespectful. Scott at the Scarborough store would never do this to you, just FYI.

We tried to return a item bought at your store. And when Dani (some girl) came over she asked when did you buy it? I said 60 days ago. She said oh well I can't take it cuz we have a 30 day policy. I asked so if I would have said 30 you would have??? She was very rude, kept eye rolling and looking elsewhere then trying to help us. But all we did was only exchange want to exchange it for a different item in the store. It's not like I was looking for cash for an item I bought.

Absolutely pleased with my experiences at this store in particular. I went back with a return and wasn't sure how I'd be received since this was the first time I'd needed to return an item to them. I was met by one of the most knowledgeable employees I've come across in years of dealing with tractor supply. This peraon knew so much about most of the items in the store and was very quick and confident to point me in the right direction. Along with that, she handled my problem quickly and to my favor. As a small business owner, this is the example of an employee I search high and low for. If she was in my industry I would have offered her a job in an instant. I'm writing this review in hopes management of Tractor supply will see it and advance this employee into a suitable position. As she was the best employee I've ever come across in my dealing with tractor supply and absolutely deserves recognition for her efforts to please the customer. Thank you Becca and Tractor supply.

After purchasing a log splitter when it was about to be loaded on my truck the women working tells me the log splitter cost $1200 more than what I paid when I previously tore the price tag off of said machine and already went and paid for it in the store. I had to go in the store and get my money back because she would not give me the machine that I PAID for. Do not go here they will try to cheat you on things you’ve already bought.

After a little “run in” with an employee that did not have great customer service skills, an employee named Diane rectified the situation and was very kind to us! She helped us get some chicks and leave on a better note. It was a breath of fresh air having someone who does in fact have good customer service skills in todays day and age. Thank you Diane!!